Logging in to our New Website with your Membership

Please click on the link below for detailed instructions on how to log in as a Member on our new website.

Guide to Logging In As a Member

How To Find Answers

Contact us

How to contact our customer support team.

Search our website

How to search for program or product related keywords.

General Support

Frequently Asked Questions

Can I substitute something on a meal map or recipe?

Different factors are affecting my weight loss.

Overview of Haylie Pomroy Supplements.

Can I keep taking my supplements?

What about breakfast?

Frequently Asked Questions (cont'd)

What does the Gold Membership subscription offer?

Why is there a warning label on my product?

I have a question about the FMD app.

My weight loss is so slow!

Shop Questions

Ordering

I haven't received my order confirmation email or tracking email.

I'm having difficulty placing my order online.

Can I add or remove products in my order?

Shipping / Returns

Where can I find my order number?

How do I return products?

Shipments to Canada.

Free Program Guide

I can't find the free guide that came with my order!

The Fast Metabolism Diet

Top Questions

Some recipes don't add up with the meal maps!

Why are bananas not allowed on the FMD?

My weight loss is slow on the FMD!

What if I am pregnant or nursing?

Can I have tea instead of coffee?

Top Questions (cont'd)

Where can I find recipes for the Fast Metabolism Diet?

What are some brands recommended by Haylie?

What sprouted-grain bread can I buy?

Which chewing gum can I have?

Can I have flavored water?

Special Concerns

Can I do this diet if I am Vegetarian? How about Vegan?

My thyroid has been removed. Can I still do the FMD?

I am diabetic. How can I do this diet?

PCOS / Polycystic Ovary Syndrome

What can I do about constipation?

Why do I feel gassy/bloated?

Phase 1

What does a day in Phase 1 look like?

Exercise

I am an avid fitness enthusiast! What can I do?

How long should I work out for?

Exercising on Phase 1, 2 and 3.

Phase 2

What does a day in Phase 2 look like?

Maintenance

How can I keep the weight off after the diet?

Will I be able to drink alcohol again?

When can I have coffee?

Phase 3

What does a day in Phase 3 look like?

The Burn

Top Questions

I don’t like some of the ingredients in the tea/smoothie/soup.

"Free foods” vs. “unlimited vegetables”.

My symptoms are all over the place.

I finished my Burn plan. Now what?

Still have some questions?

If you haven't found an answer to your question, please feel free to contact us.

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