FAQ & Support
Guide to Logging In As a Member
How to contact our customer support team.
How to search for program or product related keywords.
Can I substitute something on a meal map or recipe?
Different factors are affecting my weight loss.
Overview of Haylie Pomroy Supplements.
Can I keep taking my supplements?
What about breakfast?
What does the Gold Membership subscription offer?
Why is there a warning label on my product?
I have a question about the FMD app.
My weight loss is so slow!
I haven't received my order confirmation email or tracking email.
I'm having difficulty placing my order online.
Can I add or remove products in my order?
Where can I find my order number?
How do I return products?
Shipments to Canada.
I can't find the free guide that came with my order!
Some recipes don't add up with the meal maps!
Why are bananas not allowed on the FMD?
My weight loss is slow on the FMD!
What if I am pregnant or nursing?
Can I have tea instead of coffee?
Where can I find recipes for the Fast Metabolism Diet?
What are some brands recommended by Haylie?
What sprouted-grain bread can I buy?
Which chewing gum can I have?
Can I have flavored water?
Can I do this diet if I am Vegetarian? How about Vegan?
My thyroid has been removed. Can I still do the FMD?
I am diabetic. How can I do this diet?
PCOS / Polycystic Ovary Syndrome
What can I do about constipation?
Why do I feel gassy/bloated?
What does a day in Phase 1 look like?
I am an avid fitness enthusiast! What can I do?
How long should I work out for?
Exercising on Phase 1, 2 and 3.
What does a day in Phase 2 look like?
How can I keep the weight off after the diet?
Will I be able to drink alcohol again?
When can I have coffee?
What does a day in Phase 3 look like?
I don’t like some of the ingredients in the tea/smoothie/soup.
"Free foods” vs. “unlimited vegetables”.
My symptoms are all over the place.
I finished my Burn plan. Now what?
If you haven't found an answer to your question, please feel free to contact us.